To reach Call Center staff, call their direct phone number listed below.
| Director of Property Standards | Phone (512) | |
| Kirsha Sloan | 767-7716 | |
| Property Standards Manager | ||
| Maria Flores | 767-7718 | |
| Resident Relations Specialists | ||
| Ana Sanchez | 767-7714 | |
| Melissa Zimmerman | 767-7820 | |
| Juana Padilla | 767-7682 |