Resident Concerns & Inquiries

Monday – Friday
8:00 am – 5:00 pm
TTY: 1-800-735-2988
Report a concern or make an inquiry

It is the responsibility of the owner/agent to address resident health and safety concerns, as well as general management issues. Therefore, you are encouraged to first contact the on-site Property Manager or the Property Manager’s Supervisor to allow them an opportunity to address your concerns. SHCC becomes involved when it appears that the Owner or Management Agent are not fulfilling this responsibility. SHCC Call Center staff will gather information, assess the situation and follow up on each call, e-mail, fax or letter.

SHCC does not process complaints or become involved in the following matters:

  • Disputes involving third parties
  • Lawsuits involving residents and the owner and/or management agent
  • Interpretation of local laws and ordinances

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En Español

Se habla Espanol.  Si desea hablar con un representante en Espanol, El Call Center de SHCC tiene representantes que hablan Espanol y que lo podran asistir.