Email this page
Print this pageJob Postings
Southwest Housing Compliance Corporation is currently soliciting applications for the following position.
Download, print and fill out the Employment Application Form and submit it to:
Southwest Housing Compliance Corporation
P.O. Box 6430
Austin, TX 78762
Or you can pick up an application at:
Housing Authority of the City of Austin
1124 South IH-35
Austin, TX 78704 (View a Map)
SHCC is a drug-free workplace. Any offer of employment will be contingent upon receipt of a satisfactory DPS Criminal History Report & drug screen. Compensation package includes salary and benefits. Applications are processed in two weeks. You will be notified if you are chosen for an interview.
SHCC IS AN EQUAL OPPORTUNITY EMPLOYER.
Senior Resident Relations Specialist
DATE POSTED: June 21, 2010
POSITION: Senior Resident Relations Specialist
JOB #:16-10
DEADLINE: Open until filled
PRIMARY FUNCTIONS: Responsible for overseeing and supervising Property Standards Department Staff to ensure all assigned Incentive Based Performance Standards are met. Ensure that staff performs data entry in the Housing and Urban Development (HUD) iREMS system and the SHCC CA Database in accordance with SHCC Work Plan guidelines. Submit timely, accurate and concise monthly/quarterly/annual HUD reports to the Director of Property Standards. Draft complex written correspondence to program constituency that displays a thorough understanding of the issue and SHCC’s position. Keep abreast of all HUD regulatory requirements and industry changes specific to the Property Standards Department. Develop and implement departmental directives and/or supplemental processing guidelines to ensure accuracy, efficiency and overall compliance policies and regulations. Develop and maintain reports to track Property Standards staff performance. Perform monthly Quality Control audits to ensure staff is adhering to established SHCC policies and guidelines. Prepare timely, accurate and customized annual staff evaluations. Train, develop, and manage new and existing Property Standards staff. Actively supervise staff concerning personnel matters, work quality, timeliness of work, and other general matters and address performance concerns at the on-set. Perform general duties and responsibilities in a manner consistent with SHCC’s Work Plan and philosophy of fair, firm customer service. Actively communicate with the Director of Property Standards concerning personnel, workflow, inter-department communication, and owner/agent or property specific issues. Maintain efficient assignment and tracking of all calls and monitoring of follow-up actions on failed Real Estate Assessment Center (REAC) Physical Inspections and/or Exigent Health &Safety (EH&S) deficiencies. Answer incoming calls received into SHCC and HACA Call Centers, assign proper codes and enter into HUD iREMS system and CA Database, coordinate a resolution between the property owner, complainant and SHCC, and ensure that all calls are thoroughly investigated and addressed within HUD and SHCC prescribed timeframes. Perform other duties as assigned.
QUALIFICATIONS: Bachelor’s degree in Business, Public Administration, or Social Sciences from an accredited university or four (4) years of progressively responsible experience in the area of Contract Administration services pertaining to Section 8 project based housing, low income tax credit housing or federal housing programs compliance oversight. Supervisory experience. Knowledge of laws, rules, and regulations pertaining to state landlord tenant law. Some knowledge of the principles, practices, and techniques of private property management. Ability to establish and maintain effective working relationships with public housing residents, other employees and the public, and deal effectively with situations requiring tact and diplomacy, yet firmness. Ability to prioritize workflow and maintain an organized work environment. Ability to express ideas in oral and written form. Some experience in operating a phone system in a service environment. Must have knowledge of computer systems, networks, personal computers, and spreadsheets. Skill in office technology and fax machines. Knowledge of HUD Housing Quality Standards (HQS) or Uniform Physical Condition Standards (UPCS) and inspection procedures preferred. Completion of HUD Housing Quality Standard or Uniform Physical Condition Standards training desirable. Bondability. Valid Texas driver's license. Eligibility for coverage under fleet auto insurance.
WORK ENVIRONMENT & PHYSICAL DEMANDS: Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eye strain from working with computers and other office equipment. May require visits to outdoor developments, sites, dwellings or facilities, meetings with residents and managers. Duties are primarily performed in-office with some on-site visits. On rare occasions travel is required to out-of-town sites and may involve adverse weather and road conditions. May require travel to meetings, conferences, and workshops in other cities.
APPLICATIONS FOR EMPLOYMENT: Resumes will only be accepted with a completed and signed application. Applications are available at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, TX 78704 or at www.shccnet.org.. SHCC is a drug-free workplace. Any offer of employment will be contingent upon receipt of a satisfactory DPS Criminal History Report & drug screen. Compensation package includes salary and benefits. EOE